Delete account and data

First: download your data (recommended)

1. Open the game and tap the menu (☰).
2. Choose the little lock 🔒 "For parents" and type the parent PIN.
3. Go to "Account and data" and choose "Download data".
4. You get a JSON file with the account, avatar, progress, build, house, friends (their play names only) and play time. Without password or PIN.

Delete via the parent panel (with parent PIN)

1. Open the game, tap the menu (☰) and choose 🔒 "For parents".
2. Type the parent PIN.
3. Go to "Account and data" and choose "Delete account".
4. Read the explanation and choose "Continue".
5. Type the PIN once more and choose "Delete forever".

If no parent PIN has been set yet, this route does not work. Use the route below.

Delete with the password

1. Log in and open the menu (☰) with the account choices.
2. Choose "Delete account".
3. Type the password to confirm and choose "Yes, delete everything".

What is erased?

Immediately, in one go:

• the account with play name, password hash, birth year and month, avatar and parent PIN with parental settings;
• the game progress, the house and the build;
• the friends list and friend requests, and blocks from and to this account;
• the login tokens of all devices;
• the reports made about or by this account and the review queue for this account;
• the play time per day;
• the e-mail address (parent and own) and pending confirmation codes. If a confirmed e-mail address exists, it receives a message that the account was deleted before the erasure.

What remains:

• Anonymous error reports and counters contain no account and no name; they expire by themselves (detail after 30 days, daily counters after 400 days).
• Admin log: a line with the admin action and a player id, without name, is cleaned up after 365 days. If you delete your account, the player id is erased from those lines immediately; only the action and the time remain.
• Backups: the daily backups still contain the account until they expire. That takes about 14 days; an extra backup from before a software update can stay slightly longer (we keep the last 30). Backups are not used to open the game, only to recover from a disaster.

Any local progress on the device itself stays until you clear the browser or app data.

Can you no longer log in, or is there no PIN?

First try to regain access yourself. On the start screen choose "Log in" and then "Forgot your password? Use the parent PIN" (or "Send a recovery e-mail", if an e-mail address is linked to the account). With that a parent can set a new password. Then you can delete the account as described above.

Does that not work? Send an e-mail to privacy@buddyvale.com with:

• the subject "Delete account";
• the play name (nickname) of the account;
• if an e-mail address is linked to the account: send the message from that address;
• a short description that lets us see the account is yours or your child's (for example roughly when it was created, what the avatar looks like, the names of a few friends). We may ask a few questions about it.

Never send the password or the PIN, not even by e-mail. We never ask for them.

We reply as soon as possible and within one month at the latest. This is an e-mail, there is no form that collects data. More about your data and rights: Privacy policy.